"The anarcho-syndicalist union engages in class war, and as in any war, morale or alternately demoralisation plays an important role in the battle. The anarcho-syndicalist union seeks to instil in management a sense of fear, hatred and bewilderment. We want to get to a point where they’re tearing their hair out at our ‘unreasonable’ demands and are desperate to make it stop. On this note, one of our members was once involved in an action which forced the manager to go and buy everyone ice creams on a hot day. When the manager relented and offered to pay for ice creams, they insisted he went to buy them in person. This is the kind of ‘unreasonable’ and demoralising power we seek to have over management. And needless to say, ice cream does not equal reformism."